Refund and cancellation policy

Peaje Pro is a monthly subscription that renews automatically until you cancel it. This page explains how to cancel and when we refund your money. The service is provided by Sandra Carrillo, owner of Peaje (usepeaje.com); the terms and the privacy notice complete this document.

1. No free trial

• Peaje Pro has no free trial. The radar and the kit are always free, with no subscription.
• If you subscribe and Pro is not for you, your first payment is fully refunded if you ask within 7 days (section 3).

2. How to cancel

• In My agent, Plan section, tap Manage subscription: it opens the Paddle customer portal, where you can cancel, change your payment method or download invoices.
• You can also open the link in the receipt Paddle emailed you, or go to paddle.net with the email you paid with.
• If something gets in the way, write to hello@usepeaje.com and we cancel it for you.

When you cancel you keep Pro until the end of the period you already paid for. Then the site moves to the free plan: it stays readable by agents, the kit stays installed and your priced routes keep working. What turns off is the Pro agent. Cancelling the subscription does not delete your account. If you ask us to delete your account and you have an active subscription, we cancel it before deleting the account.

3. Refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Our policy:

• First payment, 7 days, no questions asked. If it is the first charge of your subscription and you ask for a refund within seven (7) days of that charge, we refund the full amount. You do not need to explain why.
• Renewals. Renewal charges are not refunded. To avoid paying for a month you will not use, cancel before the renewal date, which is always shown in the Paddle portal.
• Billing errors. A double charge, a charge after you cancelled or a charge for an amount different from the one advertised is always fixed, with no time limit. Write to us with the receipt.
• How to ask. Write to hello@usepeaje.com from the email you paid with, or ask Paddle from the link in your receipt (or at paddle.net). We answer within 48 business hours.
• How it arrives. Paddle issues the refund to the original payment method. Paddle processes it within a few days; when it shows up depends on your bank, usually 5 to 10 business days. When we refund, the subscription is cancelled and the site moves to the free plan right away.

The Paddle buyer terms also apply to these purchases. None of this limits the rights the law of your country of residence gives you: for example, the fourteen (14) day withdrawal right for consumers in the European Union and the United Kingdom, or the retraction right under Colombian law. Paddle applies those rights under its own refund policy.

4. What this policy does not cover

The optional charges your site makes to agents over HTTP 402 are separate from the Pro subscription. They are credited to your business wallet and Paddle never processes them, so this policy does not apply to them. The rules for those charges are in section 8 of the terms.

5. Contact

Any question about a charge: hello@usepeaje.com. Service owner: Sandra Carrillo, Bogotá, Colombia. The Spanish version of this policy governs.